Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our technicians to ensure you’ll do the job safely and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door Sales and Service Technician.

As a Sales and Service Technician, you will be an integral part of the team. Your duties will include the repair of residential garage doors and openers as well as the sales and installation of garage doors and openers. You will interact with customers daily providing them with excellent customer service.

Responsibilities:

JOB PURPOSE:
The Residential Lead Service Technician is the overall Field Manager for the residential Service Technicians and Residential Installers of Precision Garage Door. This generally covers any aspect pertaining to the service and repair of garage doors and openers in either new homes under construction or installation or replacement of these devices in existing homes.

The scope of this position includes training employees, managing the day-to-day operations of estimating, scheduling, deploying, and monitoring, of residential service and installation jobs, promoting a positive relationship with customers, tracking and reporting of group performance against objectives, interfacing to office and administrative support functions, and serving as a member of the Precision Garage Door management team.

The Residential Lead Service Technician has responsibility for the strategic planning for Residential Service Technician and Residential installation activities. The Residential Installation Manager reports to the General Manager of the company.

KEY TASKS:

Primary Job Functions:
§ Reviewing the schedule for each day’s work assignments for Residential Installers and Residential Service Technicians.
§ Manage the training of Apprentice Technicians.
§ Verify that the sales training modules are being implemented in the field with ride around evaluations of Technicians.
§ Manage daily Technician schedule issues, modification, and exceptions with the objective of ensuring technician and installer availability for customer appointments.
§ Assure the schedule developed by the office is fulfilled by the staff of installers and technicians.
§ Act a liaison between the office manager and the staff of Residential Service Technicians and Installers.
§ Act as the main contact for the Residential Service and Installers, regarding attendance issues, including coming to work late, calling off early, On-Call and the acceptance of late calls.
§ Approve any deviation of pricing from the published PDS price list.
§ To be available 8am – 7pm seven days per week to accept phone calls from the staff of Residential Service Technicians and Installers.
§ Work with the staff of Residential Service Technicians and Installers to improve the efficiency of customer bookings / scheduling.
§ Recruit and assist in the interviewing and hiring of new Technicians and Installers

Secondary Job Functions:
§ Maintaining weekly record of Service Technician evaluations.
§ Reviewing inventory and auditing process for Residential Service and Installers vehicles.
§ Reviewing truck maintenance schedule to prevent unnecessary repair cost.
§ Holding training meetings as required addressing both product and processes.
§ Reviewing overall warehouse status on a regular basis.
§ Periodically meeting with General Manager regarding office procedures and processes.
§ Attending safety meetings, as required.
§ Managing warranty process with all suppliers for defective or damaged material.
§ Reviewing management reports for business trends and associated actions.
§ Managing and arbitrate any disagreements, misunderstandings, or disciplinary actions among residential service and installation employees.
Participating in the business planning process as requested by the General Manager and management team.

Compensation: $85,000.00 - $110,000.00 per year

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.

We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.

We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.

We also ranked #227 in Entrepreneur® magazine's Franchise 500.

We received the "Spirit of Success" award from Southwestern Bell.

Multiple franchises with the Angie's List Super Service Award.

Our Mission:

To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.

Our Vision:

To establish Precision Door Service as the public standard and national household name in garage door repair service.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.

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Top 5 Reasons to Start a Career With Precision Door Service

Reliable People

Each of our franchise owners are thoroughly vetted, and we only work with owners who have strong personal and professional backgrounds. You’ll work with smart and reliable supervisors and co-workers.

Career-Oriented

At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees.

Industry-Standard Training and Safety

Our franchise owners provide second-to-none training for our technicians to ensure you’ll do the job safely and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door technician.

Competitive Salaries & Benefits

Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits.

Garage Door Leaders