Benefits:

401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure you’ll do the job efficiently and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door Customer Service Representative.

As a Customer Service Representative, or CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities:

Resolve product or service problems
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Greet customers warmly and ascertain problem or reason for calling
Advise on company information
Work with customer service manager to ensure proper customer service is being delivered
Read from scripts
Resolve customer complaints via phone or email

Qualifications:

Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent
Ability to pass a drug screening and a background check

Compensation: $17.00 - $21.00 per hour

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.

We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.

We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.

We also ranked #227 in Entrepreneur® magazine's Franchise 500.

We received the "Spirit of Success" award from Southwestern Bell.

Multiple franchises with the Angie's List Super Service Award.

Our Mission:

To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.

Our Vision:

To establish Precision Door Service as the public standard and national household name in garage door repair service.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.

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Top 5 Reasons to Start a Career With Precision Door Service

Reliable People

Each of our franchise owners are thoroughly vetted, and we only work with owners who have strong personal and professional backgrounds. You’ll work with smart and reliable supervisors and co-workers.

Career-Oriented

At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees.

Industry-Standard Training and Safety

Our franchise owners provide second-to-none training for our technicians to ensure you’ll do the job safely and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door technician.

Competitive Salaries & Benefits

Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits.

Garage Door Leaders

Precision Door has been franchising since 1999, and is now America’s leading Garage Door Repair company. And we’re growing by adding new locations throughout the country every year.