Dispatcher/Office Assistant
Full Time • Menomonee Falls
GENERAL PURPOSE:
Supports the Office Manage and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed.
EXAMPLES OF ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Answers phone with a professional tone and attitude for various sources
- Updates customer notes within the system
- Dispatches jobs from the system to infield technicians
- Provides information by answering questions and requests
- Upload and enter data to the system to support staff
- Other duties as assigned that support overall goals of the organization
- Welcomes/receives visitors to the office
- Contributes to team effort by accomplishing related results as needed
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of administrative procedures and systems such as word processing and managing files and records
- Skill in using Microsoft Office products (Word, Excel, and Outlook)
- Skill in providing excellent customer service
- Skill in filing and recordkeeping
- Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
- Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
- Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.
Our Mission:
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.
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Reliable People
Each of our franchise owners are thoroughly vetted, and we only work with owners who have strong personal and professional backgrounds. You’ll work with smart and reliable supervisors and co-workers.
Career-Oriented
At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees.
Industry-Standard Training and Safety
Our franchise owners provide second-to-none training for our technicians to ensure you’ll do the job safely and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door technician.
Competitive Salaries & Benefits
Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits.
Garage Door Leaders
Precision Door has been franchising since 1999, and is now America’s leading Garage Door Repair company. And we’re growing by adding new locations throughout the country every year.